1Scope and privacy responsibility
This policy applies to personal information processed through the ddjili website, player accounts, customer support services, payment processes, games, sportsbook features, promotions, and related security systems. It applies whether you access ddjili through a mobile phone, tablet, laptop, or desktop computer.
ddjili is responsible for deciding why and how personal information is processed for its own platform operations. Some tasks are completed by carefully selected providers acting on instructions from ddjili. Those providers must use information only for the agreed service and must maintain appropriate confidentiality and security measures.
This policy should be read together with the rules governing your account. If a specific notice appears when ddjili asks for information, that notice supplements this policy for the stated activity.
2Information ddjili may collect
The information collected depends on how you use ddjili. Registration details may include your full name, date of birth, mobile number, email address, residential details, username, password record, and communication preferences. Identity verification records may include a government-issued identification document, a photograph, proof of address, and results from verification checks.
Financial records may include deposit and withdrawal amounts, transaction references, payment method type, account-holder confirmation, timestamps, currency, bonus activity, and payment status. ddjili does not need to display your full payment credentials to staff members who have no operational reason to see them.
Activity information may include games played, bets placed, odds accepted, wins and losses, session history, account limits, bonus use, and responsible gaming settings. ddjili may also keep support conversations, complaint records, survey responses, and notes required to resolve a player request.
3How information reaches ddjili
Most information comes directly from you when you register, complete verification, make a transaction, set an account preference, join a promotion, or speak with support. Please provide accurate and current details. Incorrect information can delay verification, withdrawals, or the resolution of an account concern.
ddjili also creates records automatically as you use the platform. Examples include login times, browser type, device characteristics, approximate location derived from network data, pages viewed, error logs, and security events. These records help ddjili maintain availability, diagnose technical issues, and identify unusual access patterns.
Additional information may be received from payment providers, identity-checking services, banks, game suppliers, fraud prevention partners, or public records where permitted. ddjili evaluates such information before using it for a material account decision.
4Why ddjili processes personal information
ddjili uses personal information to create and administer accounts, confirm eligibility, authenticate logins, display account balances, settle bets, provide games, process PHP deposits and withdrawals, apply eligible bonuses, and answer support requests. Without essential information, these core services cannot function safely.
Information is also processed to detect account takeovers, multiple accounts, payment fraud, collusion, bonus abuse, money laundering indicators, and other activity that may harm players or the platform. ddjili may review account patterns and request extra verification where a risk signal requires a closer look.
Other purposes include meeting legal obligations, maintaining financial records, resolving disputes, improving performance, testing platform changes, measuring service quality, and enforcing applicable account rules. Optional marketing is handled separately so a player can change promotional preferences without losing ordinary access to ddjili.
5Identity checks and Philippine payments
Identity checks protect both the player and ddjili. They help confirm that an account belongs to an eligible adult, that withdrawals return to an appropriate verified channel, and that financial activity does not indicate fraud or unlawful use. Verification may occur at registration, before withdrawal, after unusual activity, or when required by applicable rules.
For transactions through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, or Visa/Mastercard, ddjili may exchange limited details with the chosen payment provider. Those details can include your name, transaction amount, reference number, payment status, and information needed to investigate a failed or disputed transfer.
ddjili will never ask you to publish your password or one-time PIN in a public area. Keep authentication codes private and contact support if you notice a transaction you do not recognise.
Financial records may be retained after an account closes when necessary for accounting, fraud prevention, dispute handling, or lawful reporting duties.
6Cookies, logs, and device information
ddjili may use cookies and similar local technologies to keep you signed in, remember language or display choices, maintain security, understand navigation, and improve platform reliability. Essential technologies are required for account functions and cannot always be switched off while using protected areas.
Device and log records can include an IP address, browser version, operating system, screen characteristics, login history, session identifiers, and actions completed during a visit. ddjili compares certain signals to identify suspicious access, automated misuse, or a device associated with multiple prohibited accounts.
You can manage browser storage through your device settings, but blocking essential cookies may prevent login, payment, or game functions from operating correctly. ddjili does not use a privacy setting as a reason to deny a right that remains available under applicable law.
7When information may be shared
ddjili does not disclose personal information simply because another business asks for it. Sharing occurs only where there is a valid operational, contractual, security, or legal reason. Recipients may include payment processors, identity verification providers, hosting and security providers, customer support systems, game suppliers, professional advisers, and regulators or authorities acting within their powers.
Game providers generally receive a player identifier and technical details needed to launch a game, record a result, or investigate an interrupted round. Payment partners receive transaction details needed to complete or reconcile a transfer. ddjili expects each provider to use reasonable safeguards and limits the information supplied to what the task requires.
If the ownership or structure of ddjili changes, relevant information may be transferred as part of a legitimate business transaction. Any receiving organisation must continue to protect the information and honour applicable privacy obligations.
8International storage and processing
Some technology, security, game, or support providers used by ddjili may process information outside the Philippines. Privacy protections can vary between jurisdictions, so ddjili applies contractual and organisational safeguards designed to keep transferred information appropriately protected.
International processing does not give a provider permission to use player information for unrelated purposes. Access remains limited to the agreed service, and ddjili may review supplier controls, security commitments, and deletion arrangements before or during the relationship.
Where applicable rules require a specific transfer mechanism, consent, or additional notice, ddjili will take the necessary steps before completing the transfer.
9How ddjili protects information
ddjili uses layered technical and organisational safeguards intended to reduce unauthorised access, loss, misuse, alteration, or disclosure. Measures may include encrypted communications, access controls, monitoring, staff confidentiality requirements, separated duties, secure backups, vulnerability management, and incident response procedures.
Access to personal information is based on operational need. A support agent may require account and conversation details but should not receive unrestricted access to every payment or security record. ddjili reviews permissions and may keep audit records showing when sensitive systems were accessed.
No online platform can honestly promise that risk is zero. Players also have an important role: use a strong unique password, protect your mobile device, avoid sharing one-time codes, and log out when using a shared device. Tell ddjili promptly if you suspect that someone else has entered your account.
10How long records are kept
ddjili retains information only for as long as reasonably needed for the purpose described in this policy or for a period required by applicable legal, accounting, security, or regulatory duties. Different categories have different retention periods because a support chat does not carry the same obligations as a verified financial transaction.
Retention decisions consider account status, transaction history, unresolved disputes, fraud risk, self-exclusion obligations, technical needs, limitation periods, and lawful reporting requirements. When information is no longer required, ddjili will delete it, anonymise it, or place it beyond ordinary operational use.
Closing an account does not always create immediate deletion of every record. ddjili may need to preserve a limited archive to settle balances, protect a responsible gaming exclusion, respond to a complaint, or demonstrate compliance.
11Your privacy rights and requests
Subject to the Data Privacy Act of 2012 and other applicable rules, you may have rights relating to your personal information. ddjili will review each request, verify the requester’s identity, and respond within a reasonable period. Some requests may be limited where retention or processing remains necessary for legal claims, fraud prevention, account security, or regulatory duties.
Right to be informed
Ask what ddjili collects, why it is processed, and who may receive it.
Right of access
Request a copy or summary of eligible personal information held about you.
Right to correction
Ask ddjili to update information that is inaccurate, incomplete, or outdated.
Right to object
Object to certain processing, including optional direct marketing activity.
Right to deletion or blocking
Request eligible information to be erased, blocked, or removed from active use.
Right to raise a concern
Question how ddjili handled your information or the result of a privacy request.
To protect your account, ddjili may request verification before releasing or changing personal information. This prevents someone else from using a privacy request to take over your account.
12Promotional messages and preferences
ddjili may send information about games, bonuses, tournaments, cashback, or platform updates where you have agreed to receive promotional communication or where another lawful basis applies. Messages may be delivered through channels connected to the contact details provided in your account.
You may change optional marketing preferences without closing your account. A preference update may take a short period to apply across active systems. Administrative messages about security, account verification, payments, policy changes, or responsible gaming are not promotional and may still be delivered when necessary.
ddjili does not require you to accept optional promotions as a condition of receiving essential account service. Choosing not to receive marketing will not affect completed bets, your verified balance, or an eligible withdrawal.
13Players under 21 and responsible use
ddjili services are intended only for adults aged 21 or older who satisfy account eligibility requirements. ddjili does not knowingly permit minors to register, deposit, bet, or play. Age information and verification documents may be checked before an account can use restricted functions.
If ddjili learns that information belongs to someone below the permitted age, the account may be restricted while the matter is investigated. Information will then be handled according to legal, security, refund, and record-keeping obligations.
Parents and guardians should protect mobile devices and payment accounts from unauthorised use. Device locks, private authentication codes, and careful account supervision can help prevent access by a minor.
14Policy updates and contacting ddjili
ddjili may update this Privacy Policy when services, technology, legal requirements, or information practices change. Material updates will be presented through an appropriate platform notice. The current version published on this page replaces earlier versions from its effective date.
Please review this page from time to time, especially before providing new information or using a newly introduced feature. Continuing to use ddjili after an update means the revised policy will apply to later processing, subject to any consent or notice required by law.
For a privacy question, correction request, access request, or concern about account information, contact the ddjili support team at support@ddjili.best. Include enough detail to identify the issue, but never send your password or one-time PIN. ddjili may ask for reasonable identity confirmation before discussing a protected account.
Privacy requests are reviewed individually. ddjili will explain the outcome and, where a request cannot be completed in full, the reason for the limitation.
